This page covers direct contact channels for Aurora Gaming. Use it for account questions, editorial inquiries, partnership requests, and general feedback about our sports betting coverage.
Email us at [email protected] for product questions, listing corrections, or research inquiries. Include your query type in the subject line so it reaches the right reviewer.
Email remains the fastest route for most questions. Our editorial and support team reviews messages during regular business hours and typically responds within one to two business days. Attach screenshots or specific bookmaker names when reporting odds discrepancies or outdated information, since detail speeds up the review.
Common reasons readers write in: correcting an operator detail, flagging a broken link, asking about our review methodology, or requesting coverage of a sportsbook we have not yet assessed.
Sportsbooks, media buyers, and affiliate partners can reach the same address for commercial inquiries. Include your company name, the nature of the proposal, and relevant traffic or licensing details in your first message to avoid back-and-forth delays.
Press requests and data citations from journalists are also welcome through this channel. State your publication and deadline when time-sensitive.
[email protected]
Product, editorial, and partnership inquiries.
+1 416-001-5544
Available during standard business hours, Eastern Time.
197 Yonge St, Suite 201–202
Toronto, ON M5B 0C4
Canada
Aurora Gaming operates from Toronto, Ontario. The map below shows our registered address at 197 Yonge St, Suite 201–202. This location handles editorial operations and correspondence, not in-person betting services.
We typically respond within one to two business days. Messages sent on weekends or holidays are reviewed the next business day.
Yes, but Aurora Gaming is an independent information resource, not a bookmaker. We can point you toward the operator's own support channel and toward the tools described on our responsible gambling page if the issue involves account limits or self-exclusion.
Our about page explains our research process, verification steps, and editorial standards.
Yes. Send data-related requests to the address above and reference our privacy policy for the categories of information we hold and how erasure requests are processed.
Full site terms, including acceptable use and liability disclaimers, are posted on our terms of service page.
A few checks save time on both sides. If your question concerns a deposit, withdrawal, or a specific wager, contact the sportsbook directly first, since we do not hold player funds or process bets. If your question concerns gambling limits, cooling-off periods, or self-exclusion tools, review our responsible gambling resource before writing in, since it lists the mechanisms most operators support.
For everything else, from odds corrections to partnership proposals, email or phone remains the direct path to our team. We read every message and prioritize replies based on urgency and complexity.
Aurora Gaming publishes independent research on sportsbooks, betting apps, live betting markets, and payment methods available to Canadian bettors. Our contact channel handles corrections to that research, requests for coverage of new operators, and clarification on how a rating or ranking was calculated.
We also field questions from readers comparing sign-up promotions, deposit methods, or odds formats across the operators we cover. If a comparison table looks outdated, tell us which operator and which figure, and we will verify it against current terms.
We are a content and research publisher, not a licensed sportsbook, payment processor, or gambling regulator. We cannot access anyone's betting account, adjust a wager, release withheld funds, or override an operator's verification process. Those requests belong with the sportsbook's own support desk.
Legal, licensing, or dispute matters involving a specific operator should go through that operator's regulator or the relevant provincial gaming authority, since we hold no jurisdiction over third-party platforms.
Every message is read by a member of our editorial or operations team, not a bot. Simple corrections and factual questions move quickly. Partnership proposals, data requests, and press inquiries take longer, since they often require internal review before a reply goes out.
Response times can extend during major sporting events, when reader volume and content update requests both increase. If your matter is time-sensitive, say so directly in your message and explain the deadline, and we will prioritize accordingly within reason.
Phone contact at +1 416-001-5544 is available during standard business hours, Eastern Time, and works best for brief clarifications rather than detailed technical issues, which are easier to document by email.